Detter Consulting—Background

Detter Consulting uses methodologies and tools that have emerged from implementation across more than 30 countries within the Energy sector. The company helps clients in growing their business with starting point in the Brand, formulating CRM strategies, winning CRM investment cases, answering questions from investors and measuring and demonstrating the benefits of CRM, and selecting the best CRM solutions. Their work has included the encapsulation of pioneering concepts such as contact strategy, performance improvement, balancing relationship strategies with the core concepts of Brand Value.

A wide experience, including both industrial and consumer operation as well as successfully implementing very large projects within budget and on time delivering the promised benefits. Examples of projects: implementation of CRM strategies in Europe, developing and implementing both consumer and industrial brand platforms, establishing Scandinavian marketing and sales organisation etc.

Experts

Detter Consulting has experts in the following fields:

Competitive positioning and Customer Strategies
Customer analysis and segmentation
Call Centre design and operation
Outsourcing and in-sourcing
IT Technologies (IT CRM applications and Telephony)
Change Management and practical implementation to realise the strategy

Detter Consulting has offices in:

Stockholm Sweden

Söder Mälarstrand 29, 6tr

118 25 Stockholm

T: +46 8 556 08 520

M:+46 707 5555 29

London UK

8 Vine Road

Barnes

London SW13 0NE

Telephone: +44 787 065 9757