Effective customer management is an opportunity to improve revenues and save costs

• Increased margins
  

• Increased sales in key segments
  

• Operational costs reduction above 30% is not unusual
  

• Cost to market reduction in excess of 50%
  

Examples of work we have done:

• Mapping of current CRM activities in the company.  In a workshop agree what CRM should mean for the company and prioritise future initiatives
  

• Define what Good/Best Practice Business processes are for the company.  Typical Business Processes are Order to Cash, Complaints Handling, Field Service, Credit Management and Telemarketing  and Telesales
  

• Management Information, control and performance management:
  

• Alignment
  

• Balanced Scorecard
  

• Effectiveness and Efficiency tracking
  

• Cascading Key Performance Indicators from Executive Board down through the entire organisation and to each individual
  

• Strategic choice - whether a call centre should be centralised across multiple countries or remain local
  

• Competitive positioning
  

• Customer analysis and segmentation
  

• Customer Value Proposition for each segment
  

• Option generation
  

• Implementation
  

• Frequent and highly rated speaker at many international conferences as well as at internal customer events
  

Results

To contact us:

T:+46 8 556 08 520

M:+46 707 5555 29

F: +46 8 692 65 01

Email: info@detterconsulting.com

It is not unusual to achieve cost reductions of more than 30%